shipping and returns

Orders will be sent asap if they are items already made up or don’t require additional embroidery.

You should expect to receive your order within 2-3 weeks or 3-5 working days if the item is ready to send

Items that are made to order (this will be stated in the description of the item whether it’s a item ready to send or made to order) take up to 2-3 weeks to be made and sent

Items that DO have the option to be personalised will say in the description that you can leave a name in the order notes

orders which are personalised will not be eligible for a return or refund

You may return items that are ready to send/DOES NOT have an added name.
Returns MUST be sent unwashed and original packaging. - if any item recieved in a return is washed,marked or damaged will not be refunded.

PLEASE NOTE my items are either hand made or embroidery by myself. I will always promise you will receive a beautiful hand made item. But no item will ever be identical. No two bib or collars with printed fabric will be the same placement.

please do not hesitate to contact me further with any other questions prettypinniesandprints@gmail.com , or you can message me on facebook or instagram @prettypinnies_